Patient Advice and Support Service (PASS) Adviser – East Dunbartonshire Citizens Advice Bureau

Job Details
Job title
Patient Advice and Support Service (PASS) Adviser
East Dunbartonshire Citizens Advice Bureau
Closing date
Friday 26th January 2024 @ 5pm
Kirkintilloch/ Hybrid
Hours per week
£27318 plus 8% pension (Employer Contribution) and generous annual leave entitlement
More about the job
About the job
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient
Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities,
to assist people to deal with issues affecting their health and wellbeing and to provide advice
and support to those wishing to give feedback or comments, or raise concerns or complaints
about NHS care received.
PASS Advisers will work with the Citizens Advice Bureaux in their local health board area and
will also contribute to services provided throughout Scotland via a national PASS helpline and by
email via a national PASS website. The PASS Adviser will provide direct advice and information
to clients; support bureaux volunteers to deliver information and advice relevant to the service;
assist with the marketing and promotion of the service; and liaise with external organisations in
order to maximise the efficiency and effectiveness of PASS.
How to apply
Further information and an application form can be downloaded using the links at the bottom of
this page.
Completed application forms should be returned

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