East Dunbartonshire Citizens Advice Bureau offers a free and confidential consumer advice service to all local residents. Please make an appointment with one of our trained advisers, and we can advise you on any issues with goods and services.
Our advisers can help with consumer rights issues. So, we can provide information and advice on problems with goods and services. And, we can also assist with simple procedures through court representation. Whether you’re cancelling a gym membership, switching your energy supplier, or reporting an issue to trading standards, we can direct you through the right channels.
Returning an item
Cancelling a purchase
Warranties and guarantees
Fake and stolen goods
Cancelling a service, membership or contract
Complaining about poor service
Finding trustworthy traders
Switching services and suppliers
Disputing a bill
Spotting and reporting scams
Stopping nuisance calls and junk mail
Reporting to trading standards
Hire purchase issues
Complaining to an ombudsman
The Citizens Advice Bureau also offers a Consumer Helpline, where you can get practical and impartial advice. So if you’re unhappy with any goods or services you have paid for, you can contact an adviser here.
Make an Appointment
East Dunbartonshire Citizens Advice consumer service is free to all residents. If you’re looking for consumer advice, you can make an appointment at any of our outreach surgeries or call into one of our drop-in services. Or, if you require a home visit please contact us on 0141 775 3220 or email us here and state your needs. All appointments are completely confidential and impartial.
I volunteered at Kirkintilloch CAB because I thought my skills in accountancy might be useful in helping people and I could gjve something back to the community. What I found was an organisation so friendly and dedicated to helping people that my skills and knowledge have increased tremendously. From my experience Kirkintilloch CAB is often a lifeline for people who have nowhere else to go to access advice and I am very proud to play a small part in providing the help and advice so often desperately needed
- June Hunter
Following a busy life running an engineering contracting business I knew that when I retired 9 years ago I must keep active to keep me mentally and physically challenged. One of the most important activities in my portfolio is my voluntary work for Citizen’s Advice, working here in Kirkintilloch office. I was well trained to start my new career and while at first very daunting in a totally new environment, I have thoroughly enjoyed my work as a generalist adviser at the bureau.
The staff are made up of a core of employees with various specialist skills and I am one of 30 or more front line volunteers who are client facing. The working camaraderie within the organisation is excellent and on-going training and specialisation are also available.
Client problems we have to deal with are wide ranging and in many cases we can at least brighten the day for our clients, if not resolve their problems totally. Seeing the relief on their faces when a possible solution has been discussed is highly rewarding. Support from management and staff is always available when handling difficult cases.
If you are up for a challenge in good and supportive company I can commend Citizen’s advice to you - Richard Arnold
Having worked with many different teams over a long career, I have no hesitation in saying that the team at East Dunbartonshire Citizens Advice Bureau was made up of the most committed, professional, caring and motivated individuals I have ever worked with”
“I appreciate the opportunities that volunteering at CAB gives me to offer something back to my local community, particularly as the Kirkintilloch CAB office has a very supportive and friendly atmosphere.
Volunteer with East Dunbartonshire Citizens Advice Bureau
If you’re retired, or have some free time to give to others, volunteering is one of the most rewarding things you can do. And here at East Dunbartonshire Citizens Advice Bureau, there are lots of opportunities for you to volunteer. Use your skills to help others, make a difference and give something back to your community.