Black and Minority Ethnic Advice

Free And Confidential Advice Service

East Dunbartonshire Citizens Advice Bureau offers a free and confidential advice service for all residents. Our BME Equality Project ensures that people of all ethnicities, cultures and faiths have access to our services. We work hard to understand the needs of different communities and offer advice in various languages.

BME Advice Service

Our advisers can give information on a wide range of social, financial and legal issues. We would never turn anyone away due to cultural or language barriers. We have advisers that speak various languages, and we can offer translation services from an interpreter if required.

  • Money advice
  • Benefits
  • Employment
  • Consumer rights
  • Law and courts
  • Family issues
  • Housing
  • Immigration
  • Healthcare

One to One Support

The CAB aims to ensure that no-one suffers due to lack of awareness of their rights and responsibilities. We offer one-to-one support in many languages and interpreters are available when needed. Support and advice can be given at our offices, or we can visit you at home. We can refer you to other agencies and we can represent you and negotiate on your behalf if required.

Group Visits

We are happy to arrange visits to speak to community groups. Here, we can talk about the range of services offered by the CAB. Or, we can deliver question and answer sessions on specific topics. If you feel this would be of benefit to your community, please get in touch.

Make an Appointment

East Dunbartonshire Citizens Advice Bureau’s BME advice service is available for all who need it. If you require any help or information, please get in touch. You can also make an appointment at any of our outreach surgeries or call into one of our drop-in services. If you have any special requirements that would require a home visit please contact us on 0141 775 3220 or email us here and state your needs. We can discuss any issues in any language so please let us know if this is required by contacting us below. We have multilingual staff and can provide an interpreter. All appointments are completely free, confidential and impartial.

Download Our English Leaflet >>

Download Our Hindi Leaflet >>

Download Our Punjabi Leaflet >>

Download Our Urdu Leaflet >>

Appointments & drop-ins > Locations >
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Join Our Team
See our Volunteer testimonials below…
  • I volunteered at Kirkintilloch CAB because I thought my skills in accountancy might be useful in helping people and I could gjve something back to the community. What I found was an organisation so friendly and dedicated to helping people that my skills and knowledge have increased tremendously. From my experience Kirkintilloch CAB is often a lifeline for people who have nowhere else to go to access advice and I am very proud to play a small part in providing the help and advice so often desperately needed - June Hunter
  • Following a busy life running an engineering contracting business I knew that when I retired 9 years ago I must keep active to keep me mentally and physically challenged. One of the most important activities in my portfolio is my voluntary work for Citizen’s Advice, working here in Kirkintilloch office. I was well trained to start my new career and while at first very daunting in a totally new environment, I have thoroughly enjoyed my work as a generalist adviser at the bureau. The staff are made up of a core of employees with various specialist skills and I am one of 30 or more front line volunteers who are client facing. The working camaraderie within the organisation is excellent and on-going training and specialisation are also available. Client problems we have to deal with are wide ranging and in many cases we can at least brighten the day for our clients, if not resolve their problems totally. Seeing the relief on their faces when a possible solution has been discussed is highly rewarding. Support from management and staff is always available when handling difficult cases. If you are up for a challenge in good and supportive company I can commend Citizen’s advice to you - Richard Arnold
  • Having worked with many different teams over a long career, I have no hesitation in saying that the team at East Dunbartonshire Citizens Advice Bureau was made up of the most committed, professional, caring and motivated individuals I have ever worked with” “I appreciate the opportunities that volunteering at CAB gives me to offer something back to my local community, particularly as the Kirkintilloch CAB office has a very supportive and friendly atmosphere.
  • I volunteer with Kirkintilloch CAB because I felt that I was stagnating at home. I wanted to get out of the house, meet new people and do something worthwhile. I needed a new challenge, and as I enjoy working with people, volunteering with Kirkintilloch CAB was the perfect opportunity for me. Although, I had over twenty years of knowledge and experience advising and supporting adults in a college setting. I was worried that, having very little knowledge of the subject areas covered by the Bureau, I would give clients inappropriate advice. However, I soon realised I was worrying unnecessarily. Kirkintilloch CAB provides a welcoming, friendly and relaxed atmosphere for everyone that walks through its doors. Volunteers, staff and management are all very friendly and approachable. You can ask them anything no matter how ‘silly’ you think it might be. Where clients present with more complex and demanding situations there is always someone on hand to provide expert support and advice. Everyone works together to provide an effective service to clients. I am very proud to say that I volunteer within Kirkintilloch CAB and would recommend it to anyone, who, like myself, have a passion for helping others.

Volunteer with East Dunbartonshire Citizens Advice Bureau

If you’re retired, or have some free time to give to others, volunteering is one of the most rewarding things you can do. And here at East Dunbartonshire Citizens Advice Bureau, there are lots of opportunities for you to volunteer. Use your skills to help others, make a difference and give something back to your community.


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