Housing Advice

Free And Confidential Housing Advice

We offer a free housing advise service to anyone in the area who needs it at East Dunbartonshire Citizens Advice Bureau. Make an appointment with one of our impartial advisers, and we can give you the help and guidance you need.

Free Housing Advice

It’s important to be fully informed of your rights and responsibilities in all aspects of housing. Whether you’re homeless and looking for help, or you have a query about paying your rent, our housing advisers can assist.

  • Homelessness advice
  • Housing options
  • Rent and mortgage arrears
  • Housing benefits and grants
  • Council tax
  • Social housing
  • Care homes
  • Neighbour disputes
  • Antisocial behaviour
  • Home repairs and improvements

Homelessness Advice

East Dunbartonshire Citizens Advice Bureau we provide free advice to anyone in the area who is homeless or threatened with homelessness. The housing advice worker will provide assistance with; landlord negotiations for rent arrears both social and private rented sector, provide representation at court for the sole purpose of homelessness prevention, mediate with landlords to safeguard tenancies, assist with homeless and allocation appeals. You may self-refer, or we accept referrals from statutory and voluntary sector partners.

We can speak to landlords on your behalf, provide support with housing applications, assist with homeless appeals and more. We can explain what to do if you receive an eviction notice and advise you of your tenant rights. Please get in touch with any queries regarding homelessness. Everything will be treated with the strictest confidence and we can get you the right help.

Housing Benefits and Grants

The CAB can help with all benefits including Housing Benefit, Council Tax Reduction, Council Tax single person’s discount and more. If you need support with applications for Scottish Welfare Fund Crisis and Community Care Grants, we can help with that too. We can also advise upon and help with applications for Discretionary Housing Payment; were you are having difficulty meeting rent payments. And, we can assist with appeals, if needed. Have a confidential chat with us, and we can make sure you are getting all the benefits you are entitled to.

Housing Information

Whether you’re looking for advice on rent arrears, assistance with housing repairs or assistance with discretionary housing payments, we can guide you through the process. We will make sure you are informed of your rights and responsibilities, so you can make the right choices. All our housing information is free and confidential.

Make an appointment

East Dunbartonshire Citizens Advice Bureau’s housing advice service is free and available to anyone in the area. You can make an appointment at any of our outreach surgeries or call into one of our drop-in services. Also, if you have any special requirements that would require a home visit please contact us on 0141 775 3220 or email us here and state your needs. Everything we discuss will be confidential.

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See our Volunteer testimonials below…
  • I volunteered at Kirkintilloch CAB because I thought my skills in accountancy might be useful in helping people and I could gjve something back to the community. What I found was an organisation so friendly and dedicated to helping people that my skills and knowledge have increased tremendously. From my experience Kirkintilloch CAB is often a lifeline for people who have nowhere else to go to access advice and I am very proud to play a small part in providing the help and advice so often desperately needed - June Hunter
  • Following a busy life running an engineering contracting business I knew that when I retired 9 years ago I must keep active to keep me mentally and physically challenged. One of the most important activities in my portfolio is my voluntary work for Citizen’s Advice, working here in Kirkintilloch office. I was well trained to start my new career and while at first very daunting in a totally new environment, I have thoroughly enjoyed my work as a generalist adviser at the bureau. The staff are made up of a core of employees with various specialist skills and I am one of 30 or more front line volunteers who are client facing. The working camaraderie within the organisation is excellent and on-going training and specialisation are also available. Client problems we have to deal with are wide ranging and in many cases we can at least brighten the day for our clients, if not resolve their problems totally. Seeing the relief on their faces when a possible solution has been discussed is highly rewarding. Support from management and staff is always available when handling difficult cases. If you are up for a challenge in good and supportive company I can commend Citizen’s advice to you - Richard Arnold
  • Having worked with many different teams over a long career, I have no hesitation in saying that the team at East Dunbartonshire Citizens Advice Bureau was made up of the most committed, professional, caring and motivated individuals I have ever worked with” “I appreciate the opportunities that volunteering at CAB gives me to offer something back to my local community, particularly as the Kirkintilloch CAB office has a very supportive and friendly atmosphere.
  • I volunteer with Kirkintilloch CAB because I felt that I was stagnating at home. I wanted to get out of the house, meet new people and do something worthwhile. I needed a new challenge, and as I enjoy working with people, volunteering with Kirkintilloch CAB was the perfect opportunity for me. Although, I had over twenty years of knowledge and experience advising and supporting adults in a college setting. I was worried that, having very little knowledge of the subject areas covered by the Bureau, I would give clients inappropriate advice. However, I soon realised I was worrying unnecessarily. Kirkintilloch CAB provides a welcoming, friendly and relaxed atmosphere for everyone that walks through its doors. Volunteers, staff and management are all very friendly and approachable. You can ask them anything no matter how ‘silly’ you think it might be. Where clients present with more complex and demanding situations there is always someone on hand to provide expert support and advice. Everyone works together to provide an effective service to clients. I am very proud to say that I volunteer within Kirkintilloch CAB and would recommend it to anyone, who, like myself, have a passion for helping others.

Volunteer with East Dunbartonshire Citizens Advice Bureau

If you’re retired, or have some free time to give to others, volunteering is one of the most rewarding things you can do. And here at East Dunbartonshire Citizens Advice Bureau, there are lots of opportunities for you to volunteer. Use your skills to help others, make a difference and give something back to your community.


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