Consumer Advice

East Dunbartonshire Citizens Advice Bureau offers a free and confidential consumer advice service to all local residents. Please make an appointment with one of our trained advisers, and we can advise you on any issues with goods and services.

Consumer Advice

Our advisers can help with consumer rights issues. So, we can provide information and advice on problems with goods and services. And, we can also assist with simple procedures through court representation. Whether you’re cancelling a gym membership, switching your energy supplier, or reporting an issue to trading standards, we can direct you through the right channels.

• Returning an item
• Cancelling a purchase
• Warranties and guarantees
• Refunds
• Fake and stolen goods
• Unlawful discrimination
• Cancelling a service, membership or contract
• Complaining about poor service
• Claiming compensation
• Insurance issues
• Finding trustworthy traders
• Switching services and suppliers
• Disputing a bill
• Spotting and reporting scams
• Stopping nuisance calls and junk mail
• Reporting to trading standards
• Hire purchase issues
• Complaining to an ombudsman

Consumer Helpline

The Citizens Advice Bureau also offers a Consumer Helpline, where you can get practical and impartial advice. So if you’re unhappy with any goods or services you have paid for, you can contact an adviser here.

Make an Appointment

East Dunbartonshire Citizens Advice consumer service is free to all residents. If you’re looking for consumer advice, you can make an appointment at any of our outreach surgeries or call into one of our drop-in services. Or, if you require a home visit please contact us on 0141 775 3220 or email us here and state your needs. All appointments are completely confidential and impartial.